Refund Policy

Last updated: 11 September 2026. You pay per delivered lead, so most refunds happen automatically before any money is at stake.

Automatic: failed, cancelled and short jobs

• When you run a job we work out the plan in the background and hold the credits it needs — never more than your balance or the cap you set. We only charge for rows that are actually delivered; the rest of the hold is released the moment the job finishes.
• If every source fails, the job fails and the whole hold is released. You are never charged for a failed or cancelled job.
• If one of several sources fails, the leads the other sources delivered are charged and the remainder is released. The job page shows exactly what happened.
• Parsing your prompt, asking a clarifying question and planning the job never cost credits.

Credit packs

A pack is refundable in full within 14 days of purchase if none of its credits have been used. Partially used packs are not refundable, except where a fault on our side made the credits unusable, in which case we refund or re-credit the affected amount.

Subscriptions

Subscriptions bill monthly in advance. Cancel any time from the billing portal; access and included leads continue to the end of the paid period, and no further charge is made. We do not refund the current period pro rata except where consumer law requires it.

Quality

Rows are assembled from public sources and scored for fit, not verified for deliverability. If a delivered list is materially wrong for the prompt you gave (for example, the wrong city or category), tell us within 7 days from the job page and we will re-credit the affected rows.

How to ask

Email billing@leadmind.com with the job or invoice id. We answer within 3 business days and refund to the original payment method through Stripe.